The Client
allpay.net is one of the UK’s fastest growing companies offering payment solutions to any industry requiring any kind of revenue collection.
In 1996 the company had just 2 clients and 4 members of staff, November 2006 sees allpay.net employing well over 150 people and providing payment solutions for over 650 public and private sector organisations.
allpay.net used QEB’s on-line survey product to conduct a client satisfaction survey in March 2005
The Need for QEB’s Survey Product
Not wishing to rest on their laurels the client wanted to conduct a survey of its customers in order to understand customer perceptions and identify strengths and weaknesses in their products and services.
Additionally the survey was to be a vehicle for identifying future opportunities with existing clients
Solution: Creation and deployment of an on-line client survey using QEB’s survey product.
Features include:
- Completely customised survey featuring client branding
- Variety of question formats and display styles
- Easy to deploy via e-mail and link to the survey url
- Easy to access end-user reports and downloading of data for further analysis
Benefits
- Over 97 % response rate
- Immediate visibility of customers perceptions
- Identification of strengths and weaknesses in products and services offered
- Identification of potential future opportunities
- Improved customer relationships as a result of their views being canvassed