The Client

Personal Pensions Management Limited (PPML) was a leading SIPP administrator specialising in third party pensions. The business had recently been acquired from the Credit Suisse Group by the Capita Group and re-branded Capita SIP Services. 
 
The Need for QEB’s on-line survey product 

The client had recently been merged into the structure of the Capita Group and the HR team was seeking to ascertain employee views as to its impact on productivity and morale.  

The survey had to be highly accessible and easy to complete.

Solution: Use of QEB’s on-line survey product for the creation, deployment and subsequent results analysis to gauge employee views.

Features include:

• Customised questionnaire with corporate branding
• Easily accessed by employees via a url in an introductory email 
• Variety of reports available to approved users
• Results can be downloaded for more detailed analysis

Benefits

• High response rate over 90%
• Provided immediate barometer of staff morale
• Highlighted issues and areas of concern
• Readily identified areas where merger was considered successful